Ofwat survey sparks water retail market workshop event

Senior leaders from across the construction sector have met to find out what the opening of the water retail market will herald for them.

The workshop, hosted by Turner & Townsend on March 27, discussed how the new market will work and provide accessible information to help people in the construction industry make an informed choice about who provides their water and wastewater services, while a panel of experts was on hand to answer any queries or questions.

The event comes after a recent England wide survey, commissioned by Ofwat, which found that only 17 per cent of people in the construction industry were aware of the changes taking place and the opportunities they presented.

Along with more than a million businesses, charities and public sector customers in England, construction and infrastructure companies will be able to choose who provides their water and wastewater retail services, including billing, water metering and water efficiency services.

Cathryn Ross, Ofwat Chief Executive believes that the opening of the water retail market represents an opportunity to find a retailer who best suits a firm’s needs such as providing consolidated billing for multiple sites, online billing and metering checks or improvements to water efficiency.

“A new market for water retail services means customers will demand more bespoke and specialised services and technology and retailers will need to respond to that. There are currently 25 retailers who have been licensed to operate from 1 April and details of these are available on the Open Water ‘site along with details about how customers will be protected, something which is of course very important,” she said prior to the event.

The workshop was held by the Open Water programme led by partner organisations, Ofwat, Market Operator Services Ltd (MOSL) and the Department for Environment, Food and Rural Affairs (DEFRA) set up by the UK Government to open the water retail market.

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